Introduction

Protecting the privacy and the confidentiality of personal information over the Internet, on the telephone, or through our offices has always been fundamental to the way the Thai-Canadian Chamber of Commerce (the “TCCC”) conducts its affairs. The TCCC operates on the basis of a Privacy Policy and related procedures that guide the handling of the personal information collected. This privacy statement has been created to demonstrate the TCCC’s firm commitment to protecting the privacy of its members, partners and potential Web site visitors. This policy and related procedures are consistent with applicable privacy legislation.

Privacy Statement

This policy deals only with personal information handled by the TCCC. Personal information is information that relates to living individuals and which can be used to identify specify individuals by name, date of birth, or other description (including that which can be easily compared with other information and thereby used to identify specific individuals). The following explains how the TCCC handles personal information. The TCCC reserves the right to change this policy and it may be updated periodically. These changes may affect the use of personal information. Accordingly, please check for changes regularly.

Accountability

The TCCC is accountable for all personal information under its control. The TCCC’s Privacy Officer is the executive director who is designated as responsible for the TCCC privacy policy. The Privacy Officer can be reached by e-mail at: ed@tccc.or.th

Purposes for Collection, Use and Disclosure of Personal Information

The purpose for which the TCCC collects personal information will be identified at or before the time the information is collected. Personal information may be collected for such purposes as:

  • Administering TCCC membership and providing member services;
  • Registering for TCCC events, for example the Annual General Meeting;
  • Processing and administering the above or other purposes as necessary.

The TCCC will not use personal information for any other purpose than identified at or before the time of collection.

Member Services

The TCCC may collect employee contact information from its members in order to:

  • Send out newsletters and other relevant information
  • Inform members of upcoming TCCC events
  • Send out invoices and otherwise administer TCCC membership

This contact information is voluntarily provided by TCCC members. Members may, at any time, be taken off of TCCC mailing lists at their request.

Consent

The TCCC seeks consent for all personal information it collects, uses and discloses through information provided to individuals prior to collection, or at the time of collection. For information which is considered to be more sensitive, for example credit card numbers, the TCCC will ask for a signature as a sign of consent.

If information is voluntarily provided, this is interpreted as consent to the collection, use and disclosure of personally identifiable information as described in this Privacy Policy. The TCCC will not use personal information for any purpose other than that for which consent has been provided. Should the TCCC require use of personal information for a new purpose, consent will be sought for that new use.

Limits for Collecting, Using, Disclosing and Keeping Personal Information

The TCCC does not collect, use or disclose personal information of individuals except when individuals give consent and provide the information on a voluntary basis. There may be occasions where more specific personal information is necessary for the TCCC to proceed with a request for information, or provide a product or service; for example in cases of membership, or feedback forms. In such cases, the TCCC will describe the information required. In all such cases, the TCCC limits the amount and type of information collected to only the personal information that is required to provide the individual with the requested information, product, or service. The TCCC collects only information that is voluntarily provided by the individual and undertakes that such information will be kept strictly confidential.

The TCCC may disclose personal information collected by it without the knowledge or consent of the individual, for example to its lawyers; for purposes relating to an investigation under, the enforcement of or the administration of a law or where required by law to disclose the information. The TCCC will not use or disclose personal information without the knowledge or consent of the individual except as authorized by applicable law.

The TCCC retains personal information only as long as is necessary to provide the individual with the requested product, service or information. For example, if personal information is given to register for an event, the personal information will only be used for this event and will then be deleted or destroyed. In some cases, however, legal reporting or retention requirements necessitate that the TCCC retains information for a specific amount of time. In general, the TCCC retains personal information for a period of one fiscal year, or until the annual audit is complete

The TCCC does not sell or trade any personal information with third parties. Information may be transferred to third parties where information processing is outsourced by the TCCC in the course of its activities or administrative procedures in specific cases. Where personal information is transferred to a service provider for processing, the TCCC requires service providers to respect this Privacy Policy. Service providers are restricted from using or disclosing personal information transferred to them for any purpose other than the provision of services to the TCCC.

Any personal information that the TCCC retains is kept in such a manner as to ensure its security and confidentiality at all times.

Safeguarding Personal Information

The TCCC respects the privacy of its members, partners, potential Web site visitors and internet users and will protect that privacy as vigorously as possible. Personal information is stored in electronic and physical files that are secure. Security measures include secure locks on filing cabinets, and using industry standard techniques such as firewalls, encryption, password protection, and restricted access to computers. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while the TCCC strives to protect personal information, it cannot ensure or warrant the security of any information transmitted to it or received from it electronically. This is especially true for information transmitted via e-mail. The TCCC has no way of protecting that information until it reaches it. Once a transmission is received, the TCCC makes its best efforts to ensure its security on its servers. Internally, access to personal information is restricted to employees who need access to the information in order to do their jobs. These employees are limited in number, and are trained and knowledgeable about and committed to our privacy policies.

Accuracy of and Access to Personal Information Collected

The TCCC makes every effort to keep personal information as accurate, complete, current and relevant as necessary for the identified purposes. The TCCC does not routinely update personal information, unless members request an update.

The TCCC makes readily available to individuals its Privacy Policy and related procedures for managing personal information. Customer access to the Privacy Policy and related procedures is provided on the TCCC’s Web site and in written form. Any questions about the handling of personal information by the TCCC can be raised with the Privacy Officer.

Individuals may upon written request view or edit their personal information as collected by the TCCC. The TCCC will inform them of what personal information it has about them, what it is being used for and, in cases where it has been disclosed, to whom it has been disclosed. There may be exceptional circumstances as provided by applicable law under which the TCCC may not be able to give an individual access to personal information held about them by the TCCC. In this case the TCCC will explain the reason for this lack of access in accordance with applicable law.

To make a request, please send a letter, email or fax addressed to our Privacy Officer at the address indicated above. In any written request, please include the following information:

  • Name
  • Contact details
  • Membership number (where applicable)
  • Nature of the request, for example:
    • View and/or edit information
    • Inquire regarding use and/or disclosure

If an inquiry concerns a specific transaction, please indicate the date of the transaction, and provide a receipt number if applicable.

The TCCC will reply to requests in no later than thirty days after receipt of the request, or if it is not able to respond within this time period, a notice of extension will be sent.

Use of the TCCC Web Site

The TCCC believes that online privacy is important to the success of the Internet and electronic commerce in general and is strongly committed to each visitor’s right to privacy. This statement sets forth TCCC’s Privacy Policy for its Web site located at http://www.tccc.or.th and describes the practices that the TCCC follows in respect to the privacy of the users of this site. By accessing and using materials from this Web site or sending or posting materials to it, you (the “user”) agrees to the terms of this privacy commitment and to our practices to collect, use or disclose personal information.

This Privacy Statement may be updated periodically to reflect enhancements to the TCCC Web site that may affect the use of personal information. Accordingly, please check back periodically.

Information on this Web Site

Information which includes all facts, data and other information, collectively the “Information” in the pages of this Web site is of a general nature, is intended only for informational purposes, is subject to change without notice, and is not intended to be relied on by visitors as binding legal advice on any particular matter.

Individual information provided to the TCCC to gain access to any feature of this Web site will not be sold or made available to any third party, except where information processing is outsourced by the TCCC in the course of its regular administrative procedures.

The TCCC reserves the right to perform statistical analyses of aggregated user behavior and characteristics, in order to measure interest in and use of the various sections of its site so as to improve design and navigation and to gather information for marketing purposes. Only aggregated data from these analyses, not individual data, will be used for this purpose.

“Cookies” are not attached to the TCCC Web site. A “cookie” is a piece of data that is stored on the hard drive of a computer that contains information about use of the Web site. Other Web sites may contain “cookies” that accumulate information about Web site use, for example a record of the Web sites that an individual has visited.

Accuracy of the Information on this Web Site

The information is believed to be accurate, complete and current when posted, but the TCCC cannot guarantee that it will remain accurate or complete or that it will be current at all times.

The TCCC is not responsible for direct, indirect, special or consequential damages, regardless of the cause, arising out the use of this Web site.

Accuracy of Information on Linked Web Sites

Through the links to other sites found on the TCCC’s Web site, the user may enter domains that are beyond the boundaries of the TCCC and, once there, the TCCC is not responsible for the privacy practices or the content of these Web sites. The TCCC has no control over the accuracy, completeness or relevance of the information on these sites and provides links to these sites solely for the information and convenience of visitors to our Web site.

Membership Labels

The TCCC does not sell its membership labels to third parties. However, periodically the TCCC may conduct mailings on the behalf of government organizations or other parties for the sole purpose of inviting members to specific events that are deemed to be of interest to members.

Membership Directory

The TCCC does sell its membership directory to members and on a very limited basis to non-members who are seeking to expand business with Canada and Thailand.

Spamming Members

The TCCC does not allow spamming to members.

Linking of TCC website

Member companies or related organizations with Web sites are encouraged to add a link to the TCCC Web site.

Use of TCCC Logo

Upon written request, members may include the TCCC logo on their Web site for the purpose of linking to the TCCC Web site, or for the purpose of promoting membership in the TCCC, or for the promotion of holding membership in the TCCC. Use of the TCCC logo does not constitute endorsement by the TCCC of the company’s products or services. To receive the data for the TCCC logo, please contact the TCCC’s Executive Director.

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